Payment policy

Last updated: 20.01.2026

This document outlines the payment and billing protocols for NA Collection. By finalizing a purchase on our site, you signify your agreement to the terms described below.

1. ACCEPTED PAYMENT METHODS

To provide a reliable and smooth checkout experience, we utilize Stripe as our secure payment gateway. Through Stripe, we accept the following methods:

  • Credit & Debit Cards: Including Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Fast checkout via Apple Pay and Google Pay.

  • Local Options: Any other regional payment methods supported by Stripe within the United Kingdom.

  • Currency: All transactions are processed and settled in British Pounds (GBP).

2. TRANSACTION PROCESSING

  • Upfront Payment: All payments must be successfully completed at the moment of purchase.

  • Verification: We will not begin processing or shipping your order until the full payment has been received and verified by our system.

  • Payment Failure: If a transaction is declined or fails through Stripe, the order will be automatically cancelled and will not be fulfilled.

3. COSTS, TAXES, & PRICING

  • Standard Currency: Every price listed on NA Collection is in British Pounds (GBP).

  • Price Changes: We reserve the right to adjust our pricing at any time without prior notification.

  • Final Totals: The total amount calculated at checkout includes the item cost and any relevant shipping fees. In alignment with UK regulations, VAT (Value Added Tax) is included in the final price unless otherwise specified.

4. DATA SECURITY & ENCRYPTION

  • SSL Protection: NA Collection employs SSL encryption alongside Stripe’s globally trusted infrastructure to ensure every transaction is secure.

  • Privacy: We do not retain or store your sensitive payment or credit card details on our own servers. All sensitive financial data is managed exclusively and securely by Stripe.

5. REIMBURSEMENTS & DISPUTES

  • Refund Rules: All reimbursements are handled in accordance with our official Refund Policy.

  • Return of Funds: Approved refunds will be issued back to the original payment method used via Stripe.

  • Chargebacks: Unauthorized chargebacks are monitored closely and will be disputed. If you encounter any billing discrepancy, please contact us first at contact@nacollectionstore.com to reach a resolution.

6. FRAUD MONITORING

  • Active Screening: Both NA Collection and Stripe actively scan for irregular or suspicious transaction behavior.

  • Order Security: We reserve the right to pause or cancel any purchase suspected of unauthorized or fraudulent activity.

  • Identity Checks: For high-value orders, we may reach out for additional identity verification to safeguard both the customer and the integrity of our store.

Contact Information

Store Name: NA Collection

Address: 71 Greenfield Rd, London E1 1EJ, United Kingdom

Email: contact@nacollectionstore.com

Phone: +447311133811

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: Within 1 business day