FAQ

Welcome to the NA Collection support center. We believe in total transparency to ensure your shopping experience is as smooth as possible.

1. When can I expect my delivery to arrive?

For our customers in the United Kingdom, we follow this shipping schedule:

  • Daily Cutoff: 5:00 PM (GMT)

  • Order Handling: 1–2 business days (Mon–Fri)

  • Shipping Transit: 7–8 business days (Mon–Fri)

  • Estimated Total: Most orders reach their destination within 8–10 business days.

2. Is there a charge for shipping?

No. We are proud to provide Free Shipping on every single order within the UK, regardless of the order value. The price you see at checkout is the final total and includes VAT.

3. How do I follow my package's journey?

As soon as your items are dispatched, we will send you a confirmation email with a unique tracking number. You can use this to check your package's status directly on our Track Order page.

4. Am I able to cancel my purchase?

Yes. We provide a 24-hour grace period for cancellations. If you need to stop an order, please reach out to our support team immediately within 24 hours of your purchase.

5. What is the timeframe for returns?

You have 30 days from the date of delivery to return an item. To be accepted, products must be unused, in their original state, and include all initial tags and packaging.

6. Who is responsible for return postage?

The cost of return shipping depends on the situation:

  • Faulty or Wrong Items: We cover the full cost (£0.00). We will provide you with a pre-paid shipping label via email.

  • Change of Mind/Personal Preference: The customer is responsible for organizing and paying for the return shipping via a trackable service.

7. Do you apply any restocking fees?

No. NA Collection does not charge any restocking fees for returned merchandise.

8. How long until my refund is processed?

Once your return arrives and passes our quality inspection, we will issue a refund to your original payment method. It usually takes up to 7 business days for the credit to appear in your account.

9. Can I exchange an item for a different size or model?

Yes, we gladly offer exchanges with no extra fees. You are responsible for shipping the original item back to us, but we will send your new replacement item to you for free.

Contact Information

Store Name: NA Collection

Address: 71 Greenfield Rd, London E1 1EJ, United Kingdom

Email: contact@nacollectionstore.com

Phone: +447311133811

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Response Time: Within 1 business day