Handmade Ceramic Cat Coffee Mug with Tail Handle – 280 ml (9.5 oz)

At Na collection, we are committed to providing you with a transparent and stress-free shopping experience. If your purchase isn't exactly what you expected, we offer a clear path for returns and reimbursements.

1. Return Window

You have 30 days from the date you receive your order to initiate a return request.

2. Condition of Items

To qualify for a refund, returned products must be:

• Unused and in their original, pristine condition.
  
• Accompanied by all original tags, accessories, and documentation.
  
• Placed in their original packaging whenever possible to ensure they are protected during transit.
  

3. Return Shipping Costs

Responsibility for shipping fees depends on the nature of the return:

• Customer Choice (Change of Mind / Wrong Size): For returns based on personal preference, the customer is responsible for organizing and paying for the return shipping. We do not provide pre-paid labels for these instances; please visit your local post office to arrange a trackable shipment.
  
• Incorrect or Defective Merchandise: If the item is faulty, damaged during delivery, or not what you ordered, the cost to you is £0.00. We will email you a pre-paid return label to download and print, covering the full cost of the return.
  

Restocking Fees: We never charge restocking fees for any returns.

4. How to Complete Your Return

1. Contact Support: Email us with your order number and the reason for the return to receive your official authorization.
   
2. Secure Packing: Carefully repack the product with all its original components.
   
3. Dispatch: Send the item back using the specific instructions provided in our authorization email.
   

5. Refund Procedure

• Inspection: Upon arrival at our facility, our team will verify that the item meets our return standards. Takes 1 business day.
  
• Approval & Timing: Once approved, your refund will be sent to the original payment method used at checkout.
  
• Details: Please allow up to 7 business days for the credit to appear in your account, depending on your bank. We refund the full purchase price.
  

6. Product Exchanges

We are happy to facilitate exchanges for different models or sizes.

• There are no fees for the exchange itself.
  
• The customer covers the shipping cost to our warehouse.
  
• Na collection will pay the shipping cost to send the new replacement item back to you free of charge once the inspection is complete.
  

7. Order Cancellations

We allow a 24-hour window from the time of purchase to cancel your order for a full refund. Beyond this 24-hour period, the order may already be in the processing or shipping phase and cannot be stopped.